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Client Support

Offering a Range of Support Options to Meet Different Needs

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94% overall support = awesome or good

94%

overall support = awesome or good
96% specialist = awesome or good

96%

specialist = awesome or good
87% reported issue resolved

87%

reported issue resolved

Our dedicated Client Support team is staffed with experts whose goal is to ensure that you get the most out of your eMoney experience. Representatives can help address your questions whether you’re a beginner, power user, or somewhere in between. Topics include platform essentials, planning techniques, and best practices.

Your convenience and preferences are important to us, so we provide support through the most-popular channels:

  • Call us Monday through Friday, 8:00 a.m. through 8:00 p.m. ET at 1-888-362-8482
  • Email us at customerservice@emoneyadvisor.com.
  • Chat us online through the Live Chat banner within the Advisor Dashboard

 

*Statistics displayed at left were collected via Client Service’s Customer Satisfaction Survey: July, 2018-July, 2019 (n=1100)

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