Arrow Icon
blog header pale blue image blog header abstract shape

Heart of Advice

Insights and best practices for successful financial planning engagement

left arrow Back to All Articles

How to Supercharge the Home Office with Continuous Learning

Connor Sung November 23, 2021

To facilitate a planning-led approach that supports financial professionals at all stages of their career, firms must fill their team’s toolbox with the right tools, starting with financial planning software that streamlines their process through automation and continued learning.

With nearly half of the workforce actively seeking a new employment opportunity and Millennials largely on the forefront of this movement, we can be certain of one thing: Firms offering the best technology experience will win top talent.

The key to building an unparalleled employee experience for your new and existing financial professionals? Being intentional and thorough in the technology selection process and paying close attention to how each feature—analytics, compliance, data aggregation, oversight—facilitates continuous learning for your employees. Here are ideas to supercharge the home office to adopt technology.

Select the Right Planning Technology

Home offices must choose a platform that tightly aligns with their long-term business goals and overarching technology roadmap. The planning tool should seamlessly map to existing workflows and team structures, rather than requiring large organizational changes to function in its full capacity.

In other words, the humans interpreting and applying the insights must always come first; they should be in the driver’s seat of the technology that supports them. To orchestrate the right dynamic between a planning tool and its user base, firms should prioritize:

  • Flexibility: Flexibility directly influences the scalability of your financial planning program. Ask yourself: Will this technology support us as we evolve? How does it align with our five-year plan? Does it integrate with the other platforms in our ecosystem?
  • Control: The best planning platforms are multidimensional—serving not just as an intermediary between financial professionals and their clients, but also between financial professionals and the home office of the institution they represent. The home office needs a high level of visibility into how their teams are using the tool as a whole, as well as the individual features, and how their usage translates into performance gains. Within the platform, your home office should be able to configure settings, monitor workflows, and streamline the user experience across the board.
  • Choice: The easiest way to see returns on your technology investment is to drive adoption through choice—giving financial professionals the opportunity to choose which tools they need to do their job most effectively. The right planning technology offers a suite of options and use cases, serving them a la carte.

A flexible platform that gives the home office administrator-level access to usage metrics and grants advisors the power of choice naturally doubles as a professional development tool. When the home office has continuous feedback at their fingertips, they can better support the financial professionals on their team, and with the right tools in their arsenal, the financial professional will be constantly evolving in their role.

Train Your Team to Ensure Platform Adoption and Optimization

Any platform the home office chooses will only be worthwhile if it’s adopted by the team, which means support and ongoing learning are just as important as the technology itself. Additionally, the return on investment for a financial planning software is directly related to its usage; it’s critical to establish your team’s familiarity and adoption of technology tools early in the onboarding stage to ensure ongoing use.

  • Onboarding: Introduces the team to the features and functionality of the financial platform, and introduces the team to the tool’s general capabilities. Consider whether to onboard an entire organization at once or do a staggered onboarding to ensure attention is paid to each individual.
  • Planning Knowledge: Codifies the planning process with a standardized curriculum that meets advisors where they are. Veteran advisors will need to see how the tool can support their well-established processes; younger advisors will be motivated by a tool that helps them learn as they grow.
  • Practice Management: Supports your team in rolling out this new technology-led approach across their entire book of business, with concrete examples and success stories that illustrate how the tool drives new revenue and helps to retain existing business.

Decide who will own the ongoing training and learning initiatives before selecting a financial planning platform. Will it be an internal resource, the platform vendor, or a combination?

The resource you choose will need to be intimately familiar with the team’s challenges and goals in order to mold the platform to their ongoing needs and ensure a planning-led experience is woven into every client interaction.

Supercharge the Home Office

Technology decisions don’t just impact your financial professionals. Selecting the right financial planning software can have a great impact across the leadership and operations of a firm, including the trickle-down of how it may influence your talent strategy.

For more ideas on the role of technology and technology adoption, learn more in the eBook Retaining Talent and Growing Your Enterprise with Financial Planning Technology.

DISCLAIMER: The eMoney Advisor Blog is meant as an educational and informative resource for financial professionals and individuals alike. It is not meant to be, and should not be taken as financial, legal, tax or other professional advice. Those seeking professional advice may do so by consulting with a professional advisor. eMoney Advisor will not be liable for any actions you may take based on the content of this blog.

Image of Connor Sung
About the Author

As Director of eMoney’s Financial Planning Group, Connor helps clients build more successful practices and deepen client relationships. He leads an exceptional team of financial professionals who help clients transform their technology platform and financial planning processes to increase efficiency, drive growth, and create planning-led user experiences. He oversees eMoney's financial wellness strategy, as well as internal and external financial education programs, aimed at providing financial peace of mind for all. Joining eMoney in 2013, Connor has over 10 years of technology, practice management, and planning experience. He earned a Bachelor's degree from James Madison University, and earned his CFP® designation in 2016. Connor loves spending time with his family and friends in Philadelphia, and enjoys staying active by golfing, snowboarding, playing hockey, and playing with his goldendoodle, Nala.

You may also be interested in...

Diverse Team in Data Strategy Session

Prepare Now for AI Use in Financial Planning

With the introduction of such generative artificial intelligence (AI) tools as ChatGPT, Gemini (previously Bard), and others, speculation about future… Read More

Modern workplace diversity with smiling colleagues

Fostering Diversity and Inclusion in the Financial Planning Profession

The financial planning profession stands at a crossroads of change. As we push towards creating a more inclusive and diverse… Read More

A financial advisor meeting with clients.

Financial Advisor Compensation Models: Going Fee-only to Future Proof

As technology and automation have advanced, consumers have grown to expect more in every industry, and financial services is no… Read More

eBook: The New Advisor Value Proposition

Download our latest eBook and learn how top advisors are combining Fintech and FinPsych for superior client outcomes.

Download Now

Sign up to have the most popular Heart of Advice posts delivered to your inbox monthly.

Heart of Advice by eMoney Advisors

Welcome to
Heart of Advice

a new source of expert insights for
financial professionals.

Get Started

Tips specific to the eMoney platform can be found in
the eMoney
application, under Help, eMoney Advisor Blog.