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Heart of Advice

Insights and best practices for successful financial planning engagement

Client Experience

Delivering an exceptional client experience is a way to differentiate your firm and grow planning revenue. It’s also a way to build deep relationships with meaningful results for clients. Understand the elements of a superior client experience to stay at the forefront of financial planning.

A financial advisor conducting an investment review meeting with clients.

What Do Clients Want from Their Financial Advisor?

The wealth management industry is facing a new set of challenges, including an increased demand for financial advice from a… Read More

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Mature couple collaborating with financial advisor

Planning Better Together: The Power of Collaborative Financial Planning

In our ongoing mission to enhance the advisor-client dynamic, our previous Evolution of Advice research laid the groundwork for understanding… Read More

Mature couple reviewing estate plan happily

Navigating Sensitive Conversations: How to Conduct Effective Estate Plan Reviews

With National Estate Planning Awareness Week around the corner, now is the perfect time for financial advisors to sharpen their… Read More

Heart of Advice Podcast

Podcast Episode #7: Spotlight on Estate Planning with Christina Lynn

Episode Summary Every good advisor wants to ensure a client’s legacy is protected, but many struggle with reviewing estate plans… Read More

eBook: Candid Conversations - Suddenly Single

Download our latest eBook for thoughtful guidance on how to serve clients who have recently lost a spouse or divorced.

Download Now

A How-to Guide for Client Portal Engagement

Financial planners who have invested in client portal technology know that driving adoption is critical to making that investment pay… Read More

Four workflows for better financial planning and satisfied clients

4 Workflows for a More Efficient Financial Planning Process

The process of financial planning can be complex, involving many client touchpoints, numerous document transfers, and unique needs for each… Read More

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Using Data to Gain Client Mindshare

Mindshare is a marketing term that refers to the level of consumer awareness associated with a product or brand. In… Read More

eBook: Precision in Planning - Creating Better Outcomes with Personalized Planning

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Advisor in meeting with client using financial psychology

What Is Financial Psychology and How Can Financial Advisors Use It?

Financial psychology is becoming an increasingly popular and crucial practice in financial planning. Many financial planners now recognize the need… Read More

empowered client shopping with mobile client portal

Empowering Financial Wellness: How Client Portals Reduce Financial Anxiety and Transform Client Relationships

Feelings of financial insecurity have surged to an all-time high among Americans, with one-third (33 percent) reporting that they do… Read More

Financial advisor business leader talking to team about growing business

3 Steps to Growing Your Financial Advisor Business

From established Baby Boomers to younger generations just beginning to explore investment options, everyone needs financial planning assistance. ​​In fact,… Read More

Older couple using a client portal on their tablet

Harness the Power of Data to Engage Clients and Grow Your Business

Client engagement is critical to attracting new business as well as for the retention of existing clients. Our research shows… Read More

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eBook: Candid Conversations - Suddenly Single

Download our latest eBook for thoughtful guidance on how to serve clients who have recently lost a spouse or divorced.

Download Now
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