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Insights and best practices for successful financial planning engagement
• Brandon Heid • October 5, 2021
When shifting to a fee-based or fee-only financial planning model, one of the primary considerations is which to implement. Charging a fee for assets under management (AUM) has been the most popular method for decades. Still, newer financial planning fees are emerging as potentially superior alternatives, and deciding on which to use is more complex.
Understanding the best deployment of each financial planning fee structure, as well as their potential downsides, is important for weighing the merits of each.
Commissions were once the primary form of compensation in the financial services industry. However, the use of commission-based compensation models has significantly declined while the popularity of the AUM fee has grown.
While the AUM fee gained favor among those moving their business away from commissions-based planning, financial professionals are becoming more willing to explore alternative fees to either replace or complement AUM compensation. One of the primary motivators for this is to serve the large market of potential clients who don’t have enough investable assets to be well-served by the AUM fee model.
With about 88 million U.S. households who want advice from a financial professional,1 there’s a huge untapped market out there for financial planners—one that’s more accessible to those offering subscription, retainer, hourly, or some other combination of alternative fees for planning as a service.
There is no single correct planning fee. There are benefits and drawbacks to each type of fee because there’s not one that’s best for every scenario. It’s all about what’s best for your clients and the future of your firm.
And while every firm is different, there are a few generally applicable pros and cons for each fee structure.
As mentioned, the AUM fee is currently the most popular. It’s set, and potentially tiered, based on the client’s level of assets. The average AUM fee for clients with $750,000 is 104 basis points (bps) with more than two-thirds of advisors charging between 100bps and 149bps.2
Pros:
The primary benefit of the AUM fee is that older and wealthier clients may be accustomed to paying for advice based on their assets and would readily agree to this kind of arrangement. The AUM fee is widely used in the industry, allowing planners to benchmark their pricing and services more easily against competitors. Plus, those already using AUM or hybrid AUM fees can avoid service disruptions or lost clients by not making a change.
Cons:
For all its popularity, the AUM fee has several downsides. Chief among them is the fact that it’s only profitable when serving a small segment of high-net-worth investors. The costs of investment selection, allocation, and rebalancing have declined dramatically with advances in automation. This makes it harder for planners to continue justifying a fee this high.
It also means that while the true value a financial professional delivers is through a financial plan that helps clients reach their most important goals in life, the cost is tied to returns on their investment portfolio. Matching that value to the price being paid is rapidly growing in importance as savvier clients are learning more about how they’re paying, and expecting more in return at the same time.
And just as important, AUM fees may incentivize financial professionals to prioritize aggregating and retaining as many assets as possible, instead of offering objective advice that may sometimes involve drawing down assets that would lower fees.
In a subscription-based financial planning model, financial planning services are charged regularly, usually monthly, for ongoing planning work. Subscriptions are typically updated yearly and feature a well-defined set of services, meetings, and other touchpoints.
Pros
Subscription pricing for financial planning services has many upsides. The subscription model has been successfully deployed in numerous industries, making it a familiar and easily understood form of pricing for clients. Subscriptions may be most appealing to 25- to 44-year-olds who have incomes from $50,000 to $100,000—a segment of the wealth management market that has been historically underserved by planners charging a fee on assets under management. Additionally, subscriptions offer highly predictable, reliable streams of revenue not tied to market performance or wallet share.
Cons
As with any fee structure, there are downsides to subscriptions. First and foremost, there’s a lot of upfront work that goes into onboarding clients, aggregating assets, and building the foundation of a long-term relationship. These efforts are not paid for in a subscription-only model. When clients are paying a fee every month, they may expect a tangible planning deliverable every month, when in reality the work of planning is not so consistent, and sometimes, such as in a market downturn, the best thing to do could be nothing.
Regulators also want to prevent reverse churning and may hold financial professionals accountable for documenting all the planning work done to earn a monthly fee—though for those truly providing comprehensive planning, this shouldn’t be a problem.
An annual retainer fee is paid yearly, though some firms may choose a quarterly retainer, for access to a financial planner. Whereas a subscription model may have set deliverables, a retainer fee is more flexible, letting planners serve clients for a wide range of needs within the pre-defined scope of the retainer.
Pros
Financial professionals are increasingly exploring annual retainer fees for planning for several reasons. Primarily, clients can feel a great sense of ease knowing that once their fee is paid, everything they need from their planner will be covered under the retainer. They can rest easy knowing the financial professional is on their side any time they need guidance. In this way, getting the logistics of payment out of the way once a year, as well as the work of justifying the fee, minimizes any cost-related disruptions to planning. Like subscription pricing, it’s a simple, straightforward, and easy-to-understand fee that offers a steady stream of revenue.
Cons
A retainer fee that’s paid yearly may be easy for both client and financial professional, but it can also make the cost of financial planning appear higher to clients, potentially putting planners in a position to justify their pricing when bringing new clients on or when renewing retainers. Also, the peace of mind afforded to clients who pay a yearly retainer may be undercut by the fact that some services could fall out of scope, again putting the planner in a position to explain why they need to charge what they’re charging. It’s important to also note that some states, like Utah, for example, have strict standards around what constitutes a compliant retainer service to prevent reverse churning.
Hourly fees are exactly that: a fee based on an hourly rate set by the financial professional and calculated by adding the number of planning hours spent on a given client.
Pros:
While hourly planning fees may have the lowest adoption, they do have some benefits, primarily in their simplicity. It’s easy to see exactly what’s being delivered in exchange for what’s being paid. Other professional services firms, like law firms, have been billing by the hour for a long time, so many clients may be familiar with this pricing method and understand they’re paying for their planner’s time.
Cons:
The hourly fee may work great in some circumstances, but there are notable drawbacks. Clients won’t be familiar with the process of planning, so they won’t know if they’re being charged fairly or not, they’re at the discretion of the planner to decide what’s fair. There are inherent conflicts of interest here too. The financial professional could be incentivized to spend more time planning to collect higher fees, or they could be restricted in their ability to be proactive for the client to respect the client’s ability to pay.
Oftentimes, hourly fees will be quoted up front, but unforeseen complexities could add significant time to the planning project, putting the planner in a position to explain why they have to charge more than agreed upon. In this way, from the client’s perspective, an hourly fee is somewhat unpredictable. It could also lead clients to not want to meet and discuss the details necessary to create comprehensive plans to avoid any associated fees.
A flat fee for financial planning could take several forms: it could be a charge for a single, comprehensive financial plan; it could be for a single financial planning session, or for a series of sessions, where a financial professional and client sit down to cover as many topics as possible within a set timeframe. A flat fee could also be charged for a one-time project to help a client with a major financial decision, such as buying a home or choosing pension payments.
Pros:
Flat fees do have several benefits. They’re easy to understand and oftentimes they’re targeted at individuals who don’t fit into an AUM model or even a subscription model of advice. In that way, they’re great for financial professionals who want to expand their reach. Flat fees can also easily be tiered to account for differing complexities of planning sessions, projects, or one-off plans.
Cons:
Flat fees will only apply to some clients, potentially those who aren’t even interested in paying for ongoing advice. It’s great to serve these individuals, but those who want and need ongoing financial planning will fit better into another fee structure. This is because financial plans can quickly become outdated and circumstances constantly change. To best serve clients, financial professionals should be advising as situations change and proactively involving the client in the process. The flat fee structure doesn’t leave room for this kind of work. It could also potentially incentivize planners to spend less time on the plan to maximize profitability.
A blended fee structure in financial planning is comprised of a combination of any of the fee structures mentioned above. Many financial professionals using blended fees, for example, choose to charge an upfront flat fee for the creation of a comprehensive plan to account for all the initial work, then charge an ongoing subscription or retainer fee to cover continuous planning services. Many will also take this blended fee structure and add a separate AUM fee to cover the costs of investment management.
Pros:
Using a mixture of fee types allows financial professionals to most closely align their pricing with the value they’re delivering. This means fair compensation on the part of the financial professional and greater transparency for the client in terms of what they’re paying for and why. Blended fees facilitate long-term relationships with clients by accounting for both the upfront and ongoing work of planning while catering to clients’ desire for more transparent and straightforward pricing.
Importantly, a blended fee structure allows planners to separate financial planning and investment services, which opens the door to a whole new host of potential service offerings and relationships with clients.
Cons:
While there are many potential upsides to blended fees, there are potential downsides as well. First, some states won’t allow for blended fees in financial planning, so be sure to check your state regulations on fee structures.
Another potential pitfall is that clients may see a blended fee as being charged several times for the same service. In their mind, they want one thing: their finances managed. Even though in reality there are many varied components and distinct services that this involves, clients may question multiple fees. And if they do question it, having multiple fee types is slightly more complicated for clients to wrap their heads around when compared to something as simple as a subscription or retainer fee.
There is no single fee structure that will work best in all situations. Understanding some common financial planning fees and when they’re most applicable is a great first step in deciding to transition your firm to a fee-based or fee-only financial planning model.
To learn more about making the switch and wealth management fee comparisons, read our eBook Shifting Your Compensation Model.
Sources:
1. eMoney 88 Million Consumer Research Study, April 2022, n=1,616.
2. The Cerulli Edge, “U.S. Advisor Edition: Trends for 2024,” Q1 2024.
DISCLAIMER: The eMoney Advisor Blog is meant as an educational and informative resource for financial professionals and individuals alike. It is not meant to be, and should not be taken as financial, legal, tax or other professional advice. Those seeking professional advice may do so by consulting with a professional advisor. eMoney Advisor will not be liable for any actions you may take based on the content of this blog.
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