Webinar Recap: Driving Client Motivation Through Accountability Strategies
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Insights and best practices for successful financial planning engagement
• Sasha Grabenstetter • February 6, 2025
No two clients are alike, but they all share one thing: values that guide their decisions. Financial advisors who connect strategies to those values transcend money management—they help people live the lives they value most.
Values are the fundamental principles, connections, and possessions that individuals hold dear in their lives. While we often think of “financial values” as being strictly about money, the reality is that all values can influence financial behavior and decision-making. Whether someone values family, personal growth, or financial security, these beliefs profoundly shape how they view and use their resources.
Recent research from Think2Perform’s The State of Values 2024 report reveals some interesting insights about how values manifest across different demographics and life stages. The study, which surveyed over 15,000 participants, found that financial stability consistently ranks among people’s top priorities—but how individuals pursue this stability varies significantly based on factors like age, gender, and career stage.
Understanding how values shift throughout a client’s life journey can help advisors provide more targeted and meaningful guidance:
By understanding these evolving priorities, advisors can provide targeted and meaningful guidance that adapts to each stage of life.
Values like financial stability unite individuals across demographics, but the way these priorities manifest can vary by gender.
These insights can help advisors tailor their approach to better resonate with different clients’ perspectives and priorities.
Professional environments also shape how individuals prioritize values:
Understanding these influences helps advisors create strategies that are not only personalized but also reflective of clients’ professional realities.
To effectively incorporate values into your practice, consider these approaches:
Make values exploration a standard part of your onboarding process. For example, say: “This is something we do with all our clients to ensure your financial strategies align with what matters most to you.”
Use tools like Think2Perform’s Values Card Exercise, online assessments, or guided worksheets to help clients articulate their core values. These structured activities provide a clear and systematic way to uncover what drives clients.
Thoughtful questions can encourage clients to reflect on their priorities. Examples include:
Remember to allow clients time to think through their responses—these questions often require reflection and shouldn’t be rushed.
Think of values as the roots of a tree, invisible but vital. While most financial advice focuses on the visible branches—the numbers, strategies, and goals—the real strength is found underground.
Advisors who take time to understand these root values don’t just grow stronger client relationships; they nurture financial strategies that weather any storm because they’re anchored in what truly matters to each client.
To continue learning, watch this on-demand webinar from eMoney and Think2Perform.
DISCLAIMER: The eMoney Advisor Blog is meant as an educational and informative resource for financial professionals and individuals alike. It is not meant to be, and should not be taken as financial, legal, tax or other professional advice. Those seeking professional advice may do so by consulting with a professional advisor. eMoney Advisor will not be liable for any actions you may take based on the content of this blog.
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