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Uncovering and Aligning Clients’ Financial Priorities

Jordan Bilodeau August 19, 2025

Multigenerational family

When it comes to financial planning, each individual’s financial journey is as unique as their fingerprint, shaped by their goals, circumstances, and life stage. This is where our firm applies the concept of the pyramid of priorities, offering a structured yet flexible approach to building a robust financial foundation.

At its core, the pyramid of priorities is a strategic framework that helps financial planners and their clients navigate the complex world of personal finance. It’s not about applying a cookie-cutter solution, but rather about understanding each client’s unique situation and tailoring the approach accordingly. This personalized strategy ensures that the most critical financial needs are addressed first, creating a solid base upon which to build long-term financial success.

Defining the Pyramid of Priorities

The pyramid structure in financial planning is both intuitive and practical. At the base of the pyramid, we find the foundational elements—those financial priorities that are absolutely essential for your client. These typically include adequate insurance coverage and effective debt management. As we move up the pyramid, we encounter priorities like emergency savings, retirement planning, and investment strategies. The pinnacle of the pyramid often represents more aspirational financial goals, such as legacy planning or philanthropic endeavors.

What makes this approach so effective is its inherent flexibility. While the general structure remains consistent, the specific components within each level can be adjusted based on an individual’s unique circumstances.

The pyramid of priorities also serves as an excellent educational tool. It provides a visual representation of financial planning that clients can easily grasp, helping them understand the logic behind prioritizing certain financial decisions over others. This understanding is crucial, as it empowers clients to make informed decisions and take ownership of their financial future.

Unveiling Client Priorities: The Discovery Process

The journey to financial success begins with a crucial step: understanding the client’s priorities. This discovery process is far more than a simple Q&A session. It’s an in-depth exploration of a client’s financial landscape, dreams, and concerns.

At the heart of an effective discovery process lies the importance of multiple initial meetings. These sessions allow for a gradual unfolding of the client’s financial story. The first meeting might scratch the surface, but subsequent conversations often reveal deeper insights and priorities that weren’t immediately apparent. This approach gives clients time to reflect between meetings, often leading to more thoughtful and comprehensive discussions.

To uncover both short-term and long-term goals, financial planners employ various techniques. Open-ended questions encourage clients to share their aspirations freely. Planners might also use visualization exercises, asking clients to imagine their ideal retirement or describe their perfect work-life balance.

A critical aspect of the discovery process is balancing client desires with financial realities. While it’s essential to honor a client’s dreams, it’s equally important to provide a realistic assessment of what’s achievable. This might involve providing insight into unrealistic expectations or suggesting alternative approaches to reaching goals. The key is to maintain a supportive environment where clients feel comfortable discussing their true priorities without fear of judgment.

Adapting the discovery process to individual clients is crucial for its success. Some clients may be more analytical, preferring to dive deep into numbers and projections. Others might be more emotionally driven, focusing on how their financial decisions will impact their family or lifestyle. Skilled financial planners tailor their approach accordingly, using language and examples that resonate with each client’s unique perspective.

The discovery process is not a one-time event but an ongoing dialogue. As clients’ lives evolve, so do their priorities. Regular check-ins and willingness to revisit and adjust the plan ensure financial goal alignment.

Leverage Technology to Visualize the Future

Financial professionals have powerful tools at their disposal to help clients visualize their financial future. Financial planning software can bring abstract concepts to life and demonstrate the long-term impacts of various financial decisions.

One of the most valuable aspects of using technology in financial planning is the ability to model different scenarios. With just a few clicks, you can show clients how changes in savings rates, investment strategies, or retirement dates can affect their long-term financial picture. This visual representation helps clients understand the consequences of their choices and makes complex financial concepts more accessible.

Financial planning software also excels at demonstrating the long-term impacts of financial decisions. It can project decades into the future, accounting for factors like inflation, market volatility, and changing tax laws. This long-term perspective is crucial for helping clients understand that financial planning is not just about immediate gratification but about securing a stable and prosperous future.

Another key benefit of using technology in financial planning is the ability to prioritize goals when resources are limited. Often, clients have multiple financial objectives—saving for retirement, funding their children’s education, buying a vacation home—but may not have the means to achieve all of them simultaneously. Financial technology can help planners and clients work together to determine which goals are most important and how to allocate resources effectively.

While financial planning software is incredibly powerful, it’s important to remember that it’s just one tool in the financial planner’s toolkit. Skilled planners know that qualitative factors play a crucial role in creating a comprehensive financial plan. These might include family dynamics, personal values, risk tolerance, and lifestyle preferences, whose incorporation into the planning process allows you to create more holistic, personalized plans that align with clients’ values and life goals.

Keeping Clients on Track

Financial planning is a marathon, not a sprint. As financial planners, we play a crucial role in keeping our clients motivated and on track towards their long-term financial goals. This involves a delicate balance of encouragement, education, and strategic adjustments along the way.

One effective strategy for maintaining client motivation is to celebrate incremental progress. Every step forward, no matter how small, is a victory worth acknowledging.

Education is another powerful tool in our motivational arsenal. By helping clients understand the impact of their financial decisions, we empower them to make informed choices that align with their goals. Be sure to use clear, relatable examples to illustrate complex concepts.

Regular check-ins are essential for keeping clients on track. At a minimum, aim for annual reviews to assess progress, celebrate achievements, and make necessary adjustments. However, don’t hesitate to reach out more frequently if circumstances warrant it. Major life events, market fluctuations, or changes in financial situations may necessitate more frequent client communication and adjustments to the plan.

It’s crucial to remember that financial planning isn’t just about saving for the future—it’s also about creating a balanced, fulfilling life in the present. Encourage clients to find a healthy equilibrium between saving for tomorrow and enjoying life today. By promoting balance, we help clients see that financial planning enhances their quality of life rather than restricting it.

Helping Clients Achieve Balance

One of the most challenging aspects of personalized financial planning is balancing short-term desires with long-term needs. It’s human nature to want immediate gratification, but financial planners can help clients see the bigger picture. This doesn’t mean completely foregoing short-term pleasures; rather, it’s about finding a healthy balance.

By taking a pyramid of priorities approach to financial planning, you’ll help clients build a strong, stable financial foundation that can weather life’s uncertainties and support the achievement of that balance.

To learn more about engaging with clients to uncover their short and long-term goals, watch the on-demand webinar, The Art of Asking Questions.

DISCLAIMER: The eMoney Advisor Blog is meant as an educational and informative resource for financial professionals and individuals alike. It is not meant to be, and should not be taken as financial, legal, tax or other professional advice. Those seeking professional advice may do so by consulting with a professional advisor. eMoney Advisor will not be liable for any actions you may take based on the content of this blog.

The views and opinions expressed by this blog post guest are solely those of the guest and do not necessarily reflect the opinions of eMoney Advisor, LLC. eMoney Advisor is not responsible for the content, views or opinions presented by our guest, nor may eMoney Advisor be held liable for any actions taken by you based on the content, views or opinions of the guest.

Securities, investment advisory and financial planning services offered through qualified Registered Representatives of MML Investors Services, LLC. Member SIPC. Supervisory office: 4350 Congress Street, Suite 300, Charlotte, NC 28209, (704) 557-9600. Spaugh Dameron Tenny is not a subsidiary or affiliate of MML Investors Services, LLC or its affiliated companies. CRN202808-9231241

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About the Author

Jordan Bilodeau, CFP®, CEPA, is the Director of Planning & Strategy at Spaugh Dameron Tenny, where he develops firmwide planning initiatives and advanced strategies for high-net-worth clients. With expertise in portfolio design, tax optimization, and business succession planning, he also advises on best practices for serving executives, physicians, and business owners. Jordan holds a Master’s in Wealth and Trust Management, the CERTIFIED FINANCIAL PLANNER® designation, and the Certified Exit Planning Advisor credential, and leads research efforts to identify innovative planning solutions for the firm and its clients.

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